# Fernan Kalaw

## VP, Customer Care

Fernan is the Mary Poppins of Customer Support, but with a modern twist who's able to magically transform the customer experience (CX) with his expertise in streamlining processes, building a solid support foundation for scale, and fostering a culture of excellence. With a passion for customer support dating back to 1999, Fernan has been a driving force in the industry for over two decades, having led global and domestic support teams for a variety of industries including finance, service, high-tech, gaming, and SaaS. Fernan's secret to success? Cultivating a top-notch team, a servant-leadership culture, and implementing cutting-edge support processes that deliver results and supercalifragilistic customer experiences.

## Get to know more of our leadership team

### David Woroch

President and CEO of Tucows and President of Tucows Domains

[Read bio](/content/leadership/david-woroch/index.html)

### Justin Reilly

Chief Executive Officer at Wavelo

[Read bio](/content/leadership/justin-reilly-2/index.html)

### Ivan Ivanov

Chief Financial Officer of Tucows and Chief Executive Officer of Ting

[Read bio](/content/leadership/ivan-ivanov/index.html)

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### Steve Barnes

Chief Product Officer

[Read bio](/content/leadership/steve-barnes/index.html)

### Hanno Liem

Chief Technology Officer

[Read bio](/content/leadership/hanno-liem/index.html)

### Francisco Obispo

Chief Technology Officer

[Read bio](/content/leadership/francisco-obispo/index.html)

### Amanda C. Peterson

Chief Marketing Officer

[Read bio](/content/leadership/amanda-c-peterson/index.html)

### Bret Fausett

Chief Legal Officer

[Read bio](/content/leadership/bret-fausett/index.html)

### Tom McGillivray

Chief Customer Officer

[Read bio](/content/leadership/tom-mcgillivray/index.html)

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### Reg Levy

Associate General Counsel

[Read bio](/content/leadership/reg-levy/index.html)

### Ross Rader

Chief Customer Officer

[Read bio](/content/leadership/ross-rader/index.html)

### Raedene McGary

VP, Registry Services

[Read bio](/content/leadership/raedene-mcgary/index.html)

### Jørgen Christensen

VP, Sales Tucows Wholesale

[Read bio](/content/leadership/jorgen-christensen/index.html)

### Sharlene Dubraj

VP, Sales Tucows Domains

[Read bio](/content/leadership/sharlene-dubraj/index.html)

### Ashley La Bolle

VP, Domains

[Read bio](/content/leadership/ashley-la-bolle/index.html)

### Darren Cornwell

VP, Creative & Design

[Read bio](/content/leadership/darren-cornwell/index.html)

### Julie Nguyen

Senior Director of Finance

[Read bio](/content/leadership/julie-nguyen/index.html)