Tucows Leadership | Fernan Kalaw
Fernan Kalaw
VP, Customer Care
Fernan is the Mary Poppins of Customer Support, but with a modern twist who's able to magically transform the customer experience (CX) with his expertise in streamlining processes, building a solid support foundation for scale, and fostering a culture of excellence. With a passion for customer support dating back to 1999, Fernan has been a driving force in the industry for over two decades, having led global and domestic support teams for a variety of industries including finance, service, high-tech, gaming, and SaaS. Fernan's secret to success? Cultivating a top-notch team, a servant-leadership culture, and implementing cutting-edge support processes that deliver results and supercalifragilistic customer experiences.
Get to know more of our leadership team
David Woroch
President and CEO of Tucows and President of Tucows Domains
Justin Reilly
Chief Executive Officer at Wavelo
Ivan Ivanov
Chief Financial Officer of Tucows and Chief Executive Officer of Ting
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Steve Barnes
Chief Product Officer
Hanno Liem
Chief Technology Officer
Francisco Obispo
Chief Technology Officer
Amanda C. Peterson
Chief Marketing Officer
Bret Fausett
Chief Legal Officer
Tom McGillivray
Chief Customer Officer
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Reg Levy
Associate General Counsel
Ross Rader
Chief Customer Officer
Raedene McGary
VP, Registry Services
Jørgen Christensen
VP, Sales Tucows Wholesale
Sharlene Dubraj
VP, Sales Tucows Domains
Ashley La Bolle
VP, Domains
Darren Cornwell
VP, Creative & Design
Julie Nguyen
Senior Director of Finance