# Fernan Kalaw

## VP, Customer Care

Fernan is the Mary Poppins of Customer Support, but with a modern twist who's able to magically transform the customer experience (CX) with his expertise in streamlining processes, building a solid support foundation for scale, and fostering a culture of excellence. With a passion for customer support dating back to 1999, Fernan has been a driving force in the industry for over two decades, having led global and domestic support teams for a variety of industries including finance, service, high-tech, gaming, and SaaS. Fernan's secret to success? Cultivating a top-notch team, a servant-leadership culture, and implementing cutting-edge support processes that deliver results and supercalifragilistic customer experiences.

## Get to know more of our leadership team

### David Woroch

President and CEO of Tucows and President of Tucows Domains

### Justin Reilly

Chief Executive Officer at Wavelo

### Ivan Ivanov

Chief Financial Officer of Tucows and Chief Executive Officer of Ting

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### Steve Barnes

Chief Product Officer

### Hanno Liem

Chief Technology Officer

### Francisco Obispo

Chief Technology Officer

### Amanda C. Peterson

Chief Marketing Officer

### Bret Fausett

Chief Legal Officer

### Tom McGillivray

Chief Customer Officer

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### Reg Levy

Associate General Counsel

### Ross Rader

Chief Customer Officer

### Karaka Leslie

VP of People

### Jane Cameron

VP, People

### Corinne Schmid

VP, Marketing

### Neith Myrick

SVP, Sales & Field Operations

### Joshua Bondi

VP of Finance

### Kerris Hougardy

SVP, People

### Moussa Ferzoli

VP, Engineering and Business Services

### Jenn Didine

VP, People

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### Andy Youé

VP of Sales

### Raedene McGary

VP, Registry Services

### Jørgen Christensen

VP, Sales Tucows Wholesale

### Sharlene Dubraj

VP, Sales Tucows Domains

### Ashley La Bolle

VP, Domains

### Darren Cornwell

VP, Creative & Design

### Julie Nguyen

Senior Director of Finance