Fernan Kalaw

VP, Customer Care

Fernan is the Mary Poppins of Customer Support, but with a modern twist who's able to magically transform the customer experience (CX) with his expertise in streamlining processes, building a solid support foundation for scale, and fostering a culture of excellence. With a passion for customer support dating back to 1999, Fernan has been a driving force in the industry for over two decades, having led global and domestic support teams for a variety of industries including finance, service, high-tech, gaming, and SaaS. Fernan's secret to success? Cultivating a top-notch team, a servant-leadership culture, and implementing cutting-edge support processes that deliver results and supercalifragilistic customer experiences.

Get to know more of our leadership team

David Woroch

President and CEO of Tucows and President of Tucows Domains

Justin Reilly

Chief Executive Officer at Wavelo

Ivan Ivanov

Chief Financial Officer of Tucows and Chief Executive Officer of Ting

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Steve Barnes

Chief Product Officer

Hanno Liem

Chief Technology Officer

Francisco Obispo

Chief Technology Officer

Amanda C. Peterson

Chief Marketing Officer

Bret Fausett

Chief Legal Officer

Tom McGillivray

Chief Customer Officer

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Reg Levy

Associate General Counsel

Ross Rader

Chief Customer Officer

Karaka Leslie

VP of People

Jane Cameron

VP, People

Corinne Schmid

VP, Marketing

Neith Myrick

SVP, Sales & Field Operations

Joshua Bondi

VP of Finance

Kerris Hougardy

SVP, People

Moussa Ferzoli

VP, Engineering and Business Services

Jenn Didine

VP, People

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Andy Youé

VP of Sales

Raedene McGary

VP, Registry Services

Jørgen Christensen

VP, Sales Tucows Wholesale

Sharlene Dubraj

VP, Sales Tucows Domains

Ashley La Bolle

VP, Domains

Darren Cornwell

VP, Creative & Design

Julie Nguyen

Senior Director of Finance